Q: Can I return my heat sensitive product?
Q: My package arrived and the cold pack isn’t frozen. Is the product ok?
A: A heat sensitive product shipped via Standard Shipping (3-7 business days) is not within the manufacturers’ shipping standards for this type of product; therefore we cannot guarantee that the product has maintained 100% of its potency.
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A: All heat sensitive products are stored in a refrigerated area of our warehouse from the moment we receive them in from the manufacturer to the day your order ships.
Frequently Asked Questions
*Excludes Metagenics, Pure Encapsulations, Douglas Laboratories, Nordic Naturals, NuMedica, Designs For Health, Integrative Therapeutics, Biotics Research and Priority One products, Styrofoam Cooler and orders shipping internationally.
**Free Shipping applies to orders shipping within the contiguous U.S. only. Free Shipping is not available for Hawaii, Alaska, U.S. Territories or orders that contain only free samples.
Q: Why do you recommend I ship it One or Two Day Shipping?
Q: How do you store heat sensitive products in your warehouse?
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